Complaints

When gambling at any online casino, you may occasionally encounter certain issues. Should this happen, you are entitled to file a complaint with the official government regulatory bodies that issue licences, or with independent dispute resolution organisations, such as AskGamblers or CasinosInCanada.com.

If you experience any issues with Axe Casino regarding payments, bonuses, software, deposits, accounts, or any other matters, you are welcome to submit a complaint through the AskGamblers Casino Complaints Service.

You may also file a complaint via the CasinosInCanada.com website. Axe Casino holds the “Players’ Approved” status, and once your complaint has been submitted, an independent expert will respond within a few hours. This service is available to players from all countries, not only residents of Canada.